Results-Oriented. Strategically Built. Ready to Deliver.​

Impact

I help teams work smarter—by building systems that train better, document clearly, and align with the real way people work.

With 20+ years of experience, I’ve designed full-scale training programs, created entire knowledge bases, led software rollouts, and written technical documentation used by thousands. My work bridges military precision, corporate process design, and nonprofit mission clarity.

Whether I’m building a curriculum, mapping a process, or translating complex systems into clean documentation, my focus is always on clarity, consistency, and measurable improvement.

💼 Currently open to remote roles in:

• Learning & Development Management

• Technical Writing & Documentation

• Training & Implementation Strategy

📩 Let’s connect if you're looking for someone who can build the system and train the team.

​

About Me

Hi, I’m Miss Bret Townsend—self-taught, battle-tested, and outcomes-obsessed. I built my career through hands-on experience, mentorship, and continuous upskilling, moving from Navy instructor to technical documentation lead to L&D program manager.

I’ve led cross-functional training for SaaS companies, developed scalable content for leadership development programs, and created SOPs and job aids used across industries. I don’t just deliver training—I build systems that make learning and performance sustainable.

​

Core Strengths

Learning & Development

• Leadership & Soft Skills Training

• Curriculum Design (Virtual & In-Person)

• LMS Administration & eLearning Delivery

• Train-the-Trainer Programs

• Program Strategy & Stakeholder Management

Technical Writing & Documentation

• SOPs & Policy Manuals

• Knowledge Base Development

• Instructional & Regulatory Materials

• Version Control & Document Governance

• Compliance-Focused Content Creation

• ​

Platforms & Tools

• Microsoft Office Suite · SharePoint · Salesforce

• LMS Platforms · Zoom Enterprise · Google Workspace

• Document Management Systems

• Style Guides: AP · Chicago · Microsoft Manual of Style

​